1.How do i place my order?

Ordering online from Adolly is very easy!

• When viewing the project, click on " Add to Cart ".
• Place the items you need in your shopping cart，
• Click the " Check Out " buttons / buttoned.
• You will be prompted to log in to your account or create a new one.
• You will be guided through the shipping address, shipping method, and payment method.
• Confirm the payment
• After successful payment, you will see an order success page with the order number
• Finally, A confirmation email will be sent to your registered email address with your order content! (For customers who do not have a registered email address, the order will be sent to your mobile phone)

2.What methods of payment do you accept?

You can pay with PayPal when placing an order, credit card is also okay. Accepted credit cards include Visa, Mastercard, Discover and Diners Club.

3.Do you ship internationally?

Countries We can ship to:

Ukraine, Turkey, Germany, Italy, Poland, Ireland, Switzerland, Spain, Brazil, Canada, Mexico, United States , Australia, Egypt, Japan, South Korea, United Kingdom, Russia, New Zealand, Israel, Singapore, Thailand, Indonesia, Kuwait, United Arab Emirates, Qatar, Bolivia, Netherlands, Czechia, Sweden

In addition, tax/customs/duties fees are included in the item price. You only need to pay for the item and shipping fee, the specific shipping fee will be showed on the checkout page.

Recently USA is FREE-SHIPPING!!!

4.How do I track my package?

You will be sent a shipment confirmation email along with a tracking number to track your package. If you couldn’t find the specific shipping status of package, please contact us and we will solve it for you.

5.Is my online order secure?

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us are encrypted even before they are sent. 

6.Why did not receive aconfirmation letter?

It really happens that some customers cannot receive the confirmation letter. The undelivered mail returned to the sender via some unknown reason.

In addition, some customer's order confirmation mail may be sent to his spam box due to mail identification. So please checks your spam folder.

If you have not received the email after checking, email us with the email address or name you filled in when you placed the order. We will get back to you as soon as possible.

7.How long does it take for my package to arrive？

Approximate shipping time :

United States: 15-20 working days
Others: 15-25 working days

8.How do we contact you for some questions?

Contact email: doll@adolly.com

At Adolly we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

====================>> RETURN POLICY <<====================

Not Happy with Your Order

If you are not happy about your purchase, 10 days from the date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning the item (not covered by our warranty against manufacturer defects and exchange is not due to our error)，you need to provide the return order number in order to track the returned dolls.

Please note:Do not return back to the original address,the return address will be provided by email .Shipping costs are non-refundable. A refund will be arranged within 7 days after we received the return dolls.

Damaged Items

If the product is defective or does not work properly, please kindly let us know. Please contact us:doll@adolly.com
Including a photograph demonstrating the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We supply free exchange or doll part replacement depending on the damage situation.